MS, Computer Science Engineering(1998-2000)

University of Texas at Arlington. 

Work Experience                                                                                          

Verizon Professional Services Lead                                                                      (2015-Present)

Cenx Inc

·   CENX’s Exanova solutions provide the central intelligence based on sophisticated real-time and historical analytics that eliminates operational complexity and ushers in next-generation network operations for legacy systems, NFV, and SDNs.

·   Support and manage Verizon account for building the VM’s per specifications, deploying the solutions, analyzing the customer data analytics, and provide support to Verizon management.

·   Manage the delivery of the product releases on schedule and with quality.

·   Work with Design & Test teams and coordinate the release of maintenance software to the customer.

·   Managed technical issues during integration of the product into customer deployments, which help expedite the deployment.

AT&T Account Manager/Solution Architect                                                           (2012-2015)

Tango Networks Inc, Frisco-TX.

·   Support and Manage AT&T account for feature enhancements, product defects, Operations meetings, and trouble ticket management.

·    Managed the delivery of the product releases on schedule and with quality.

·   Created work breakdown structure, defined release scope, created project schedules, estimated costs, and managed change, identified/controlled risk.

·    Work with Design team and coordinate the release of maintenance software to the customer.

·   Managed technical issues during integration of the product into customer deployments which helped expedite the deployment.

·   Create weekly status reports on projects.

·  Established Tango’s Cloud based hosting services connected to the SS7 network, Wireless network, and PSTN; supporting product deployments to enterprise networks; Meeting and/or exceeding established SLAs (Service Level Agreements).

Customer Network Support Lead (CDMA, LTE: MetroPCS)                                (2000--2011)

Ericsson Inc, Richardson-TX.

·   Subject Matter Expertise on eNB functionality and LTE Core nodes (EPC) has provided me an opportunity to work closely with metroPCS project team, NOC, and management for commercial launch of LTE product for metroPCS in the DFW market.

·   Worked closely with Ericsson PMO, RF, Integration team, and testing for the LTE roll out in the DFW market.

·   Proactively engage metroPCS technical and management staff to resolve issues discovered in the daily audits of LTE/EPC nodes.

·   Open CSR’s and provide daily updates for critical issues. Engage PLM & PDU for issues as needed and provide updates to meet customer expectations.

Project Management (National Science Foundation)

·   Participated in the first field trial of the AgriBetes Project Management Exercise. National Science Foundation funded this project.

·   Developed project plan (WBS, Activities, Critical Path, develop business plan for new activation center) for the project, which involves production of medication for diabetic cure.

·   The objective was to generate profits for the stakeholders (World Bank) and make improvements in project operations and generate revenue to maintain a positive cash flow for the project.

Managerial Decision Making (CVS Pharmacy decision to ban tobacco products)

·   Collected data to analyze the tobacco revenues generated by pharmacies and the revenue impact on CVS Pharmacy.

·   Analyze CVS brand name change to reflect the company strategy to enter healthcare industry.

·   The impact of Affordable Care Act and other City ban tobacco product sale in pharmacy were analyzed.

·   Customer behavior and trends in revenue were studied after the ban on tobacco products.

·   Analyzed CVS decision-making based on all the data collected.

Financial Analysis (United Technologies Inc.)

·   Analyze the Income statement, Balance sheet, Cash Flow Statement, Change in Equity Statement.

·   Identify financial health of the organization based on the financial statement for the past 3 years.

·   Analyze Assets, Liabilities, and Shareholder’s Equity.

Professional References

Available upon request